1. Introduction

We recognize that people who access and/or use (“you” or “Users”) website https://store.igg.com/ (“IGG Store”) and other related services (“Services”) value their privacy.

This Privacy Policy provides important information regarding our use and disclosure of User information collected on or otherwise through IGG Store or otherwise during your access and use of the Services. Unless stated otherwise, this Privacy Policy applies to all information that we have about you and your Account. We therefore provide this Privacy Policy to help you make an informed choice about whether to use or continue using our Services. IF YOU DO NOT AGREE TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET OUT HEREIN, PLEASE DO NOT USE IGG STORE.

This Privacy Policy is incorporated into, and forms part of, and is subject to, the Terms of Service. Your use of the Services and any personal information you provide on IGG Store is subject to the terms of this Privacy Policy.

Any terms not defined herein but defined in the Terms of Service shall have the meaning ascribed thereto in the Terms of Service.

Please note: any graphics, designs, images, data, communications, and other content other than personal information will not be regarded as information that is subject to this Privacy Policy.

2. Information Collected

(a) User Provided Information

i. Registration Information

You directly provide certain personally identifiable information (such as your name, postal or e-mail address and telephone numbers) and personal content preferences to us when you register for an Account.

ii. Your Information about Social Media Accounts

If you register an Account using your social media accounts (Facebook, Twitter, WeChat etc.), the following information may be collected: (1) your friends lists, and (2) the email address associated with your account.

iii. Your Information on your use of IGG Store

If you submit information to IGG Store, the following information may be collected as well: (1) the purchase of goods or services from IGG Store, (2) product or account registration, (3) message boards or forums, (4) warranty registrations, (5) consumer complaints, (6) surveys, (7) customer service or technical support info. We do not require that you provide us with this information to gain access to our websites; however, you will not be able to utilize certain products, services, or features that require registration or receive materials unless such information is provided.

iv. Billing and Financial Information

You may also disclose billing and financial information to us, the relevant merchant service provider and/or third-party platform when you purchase the Products using any payment instruments and channels. Use of any merchant service provider and/or third-party platform is subject to the privacy policy of the relevant merchant service provider and third-party platform.

v. Others

We may require access to other additional information from time to time and shall seek your specific permission at such times.

(b) Cookies, Log File, Clear GIFs, Web Beacons and Other Tracking technologies

When you access IGG Store or use our services, we may send one or more cookies (which is a small text file) that uniquely identifies your browser. We use these cookies to help learn more about your preferences and therefore make the most of your experience on our services by providing personalized content and information the next time you visit. Our cookies may be used for holding login information and will expire when all instances of the browser are closed. Some features of our services may not function properly if the ability to accept cookies is disabled.

Our servers automatically track and record certain information in connection with your various activities within or through our services or otherwise that are sent by your browser, device, or computer system when you access our services. These server logs may include but are not limited to information such as your network requests, Internet Protocol ("IP") address, MAC addresses, browser type, browser language, referring URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages and the date and time of your request, your gameplay and activity on services provided, and technical information about your device or computer.

Electronic images may be contained within our services known as web beacons – also referred to as single-pixel gifs – that permit us to count Users who have visited those pages and for other related statistics, e.g. to record the popularity of certain content and to verify system and server integrity. Web beacons are not used to access your personal information through our services; they are solely used to compile aggregate statistics concerning the use of our services. Web beacons collect only a limited set of information including a cookie number, the time and date of a page view, and a description of the page on which the web beacon resides.

We may use cookies for various purposes, including our shopping cart, to remember users’ settings (e.g. language preference), and for authentication. Users can control the use of cookies within their own browers. If you reject cookies, you may still use our websites, but your ability to use some features or areas of our websites may be limited.

During some visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and ways in which users exit the page.

3. Use of Collected Information


  (a) Any and all information that you provide will allow us to fulfill your product or service order. If you choose to subscribe to our push information, we will alert you of new products or services, features, or enhancements; handle/route your customer service or technical support questions or issues; and/or notify you of upgrade opportunities, contests, promotions, or special events and offers. We may enhance or merge the personal information collected at IGG Store with data from third parties in order to update your contact information, perform market analysis, or improve our products, services, or systems. We may also provide your personal information to other companies or organizations that offer products or services that may be of interest to you.

 (b) We may use your personal information for internal marketing, profiling, or demographic purposes, so we can adapt our products and services to better suit your needs. We do this to better understand and serve our customers.

 (c) We use both your personally identifiable information and certain non-personally identifiable information (such as anonymous User usage data, cookies, IP addresses, browser type, clickstream data, and transaction history) to improve the quality, use and design of our Services, and to create new features, promotions and functionality by storing, tracking, and analysing User preferences and trends, and otherwise for the operation, maintenance, improvement and/or advertisement of the Services or to assist or facilitate any of the foregoing.

 (d) By disclosing any information to us or to any other User by reason of or in connection with any Services, you are hereby consenting to the communication of the information by us on or through our Services to any User specified by you, and the storage, retention and retrieval by us of the information in or from any database maintained by us in connection with the operation, maintenance and/or use of the Services.

 (e) We may use cookies, clear GIFs, log file information, web beacons, and other software to: remember information so that you will not have to re-enter it the next time you access the Services; provide custom, personalised content and information (such as identifying and suggesting connections with other Users and generating leader and achievement boards); manage advertising and to advertise more efficiently; monitor aggregate metrics (such as total number of visitors, pages viewed, and usage of the Services); and otherwise facilitate or assist in the operation, maintenance, improvement and/or advertisement of the Services.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to set your computer to accept cookies, you may also choose to be logged into your Account for access to the Services automatically. If you choose to decline cookies, you may not be able to access certain Services and you may experience technical problems receiving current information from the cookie-disabled Services.

4. Disclosure of Collected Information

  (a) We may provide personally identifiable information and non-personally identifiable information to our related or affiliated companies for legitimate business purposes. We may also provide personally identifiable information and non-personally-identifiable information to other businesses or persons for the purpose of processing such information or otherwise assisting us in performing any services on our behalf, including any marketing activities. We require that these parties agree to process such information in compliance with our Privacy Policy contained herein, and we will use reasonable effort to limit their use of such information and to use other appropriate confidentiality and security measures.

 (b) We do not sell your personally identifiable information to other third-party companies for their commercial or marketing use without your consent.

  (c) We may share non-personally identifiable information with interested third parties to assist them in understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality on our Web Site.

  (d) We may release personally identifiable information and/or non-personally identifiable information if required to do so by law, or in the belief that such action is necessary to comply with all or any applicable laws, or when we are required to respond to a governmental, regulatory, administrative, or court order or directive, a subpoena, or a search warrant.

 (e) You hereby agree and grant the right to us to disclose personally identifiable information and/or non-personally identifiable information that we believe is appropriate or necessary to enforce this Privacy Policy, take precautions against liability, to investigate and defend against any third-party claims or allegations, to assist government authorities and enforcement agencies, to protect the security or integrity of our services, and to protect the rights, property, or personal safety of ourselves, our Users or others.

  (f) Any User who receives any information including personally identifiable information from another User shall not disclose or use such information, save where expressly permitted by that User or save where such information has ceased to be of a confidential nature. In any event, we shall not be liable for any unauthorized disclosure or use by another User or other person of any content.

 (g) We may also have message boards, forums, and/or chat areas, where users can exchange ideas and communicate with one another. When posting to a message board, forum, or chat area, please be aware that the information is being made publicly available on-line and the user does so at his or her own risk. For certain forums, anyone posting or replying to a post may be doing so using their Real ID -- that is, their full first and last name -- with the option to also display the name of their primary in-game character (see discussion regarding Real ID below). If your personal information is posted on one of our community forums, you may contact us to request removal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

5. Communication Facilities

 (a) We cannot ensure the security of any of the communication facilities provided by us. We recommend that all Users exercise caution when disclosing any information through our Services. In particular, please note that any personally identifiable information or personally sensitive data that you communicate or disclose to any User in connection with our Services may be collected and used by others.

 (b) We may record and store archives of any communications to monitor interactions between our Users and the use of our Services.

  (c) You should review the privacy policies of the communication facilities or other third-party services you choose to visit via hyper-links posted on or within the Services so that you can understand how these third parties collect, use and share your information. We are not responsible for the privacy policies of any third-party whether accessed through our Services or otherwise.

6. User Access to and Control of Information

  (a) In order to ensure that you get better service, we hope you can provide us with the right personal information. You are entitled to check whether or not we hold data about you and to have access to that data, and to request for a copy of such data. If any part of the data is incorrect or inaccurate, you have the right to request for corrections. And you also have the right to refrain from providing any information to us. You understand that this may, however, have an impact on your use of the Services and on the ease of User interactions (such as engaging in trades with other Users).

 (b) You hereby agree to us communicating with you via email and any similar technology for any purposes relating to the Services, the Web Site, and any other services or software which may in the future be provided by us or on our behalf.

  (c) If you are given access to any other User’s information, you must not collect or harvest any of this information, nor use the communication facilities or any part of our Services for any commercial solicitation purposes.

7. Data Security

  (a) We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you disclose on, through, or within the Services, and you do so entirely at your own risk. Please note that we cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

  (b) If we learn of a security systems breach, we may attempt to notify you electronically so that you can take the appropriate measures. We may post a notice on the Web Site if a security breach occurs.

  (c) If you register an Account with the IGG Store, you will be required to select a password that can be changed at any time after you first log into the Account by using your current password. You are solely responsible for maintaining the confidentiality of your password and are fully responsible for all activities that occur under your Account and password, or your account with any other third-party service. You agree to (i) notify us immediately if you are aware of or reasonably suspect any unauthorised use of your Account or password, or of any unauthorised access of the Services through your Account, and (ii) ensure that you exit from your Account at the end of each session.

8. Our Policies Concerning Minors

Accounts can only be registered by persons who are at least 18 years of age. Furthermore, IGG Store is not intended to be accessed by persons under 18 years of age. We do not intentionally collect any personally identifiable information from persons under 18 years of age. In the event that we learn that we have inadvertently gathered personally identifiable information from persons under 18 years of age, we will take commercially reasonable measures to ensure that such information is removed from our records.

9. Special Note to International Users

IGG Store is hosted in Hong Kong and the use of the Web Site and Services and this Privacy Policy is governed by and shall be construed and enforced under the laws of Hong Kong, without applying any conflicts of law principles that would require application of the law of any other jurisdiction. You agree to submit to the personal non-exclusive jurisdiction in Hong Kong and any other court of competent jurisdiction chosen by us.

In the event of any dispute arising out of or in connection with this Privacy Policy, including any question regarding its existence, validity, or termination, (a “Dispute”), we strongly encourage that a resolution first be sought through our Customer Support service.

Notwithstanding any of the foregoing, you agree that we are entitled to submit such Dispute for resolution through any other dispute resolution mechanism including the courts of any jurisdiction, and we shall further be entitled to seek any injunctive or other equitable relief in the event of any breach or anticipatory breach by you, without any obligations of providing any bond or surety or proof of damages.

You irrevocably waive all rights to seek any injunctive or other equitable relief, or to enjoin or restrain the operation or exploitation of the Services or any part thereof. You further irrevocably waive all rights to a class or representative action or as a named or unnamed member in a class, consolidated, representative, or private attorney general action.

10. Merger, Acquisition, Sale, or Insolvency

 (a) In the event that we are acquired by or merged with another entity, we reserve the right, in any of these circumstances, to transfer the information or assign our rights to the information that we have collected from our Users as part of such merger, acquisition, sale, or other change of control.

 (b) In the event of our insolvency, reorganization, receivership, winding-up, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.

11. Changes and updates to this Privacy Policy

 (a) This Privacy Policy may be revised, amended, or modified periodically. Please re-visit this page to stay in touch with any changes. Your access of the Services signifies your acceptance and agreement to this Privacy Policy (as may be amended or revised from time to time).

 (b) If you have any questions or wish to file a complaint, please feel free to contact our 24-hours customer service.


Last Updated: Jan. 31st, 2018

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