TERMS OF SERVICE
Please review the following Terms of Service (“Terms of Service”) that govern the use of services (“Service”) and purchase of products (“Product”) of our site http://store.igg.com/ ("IGG Store", Site, also called "we", "us") by customers.
IGG Store is owned and operated by Skyunion Hong Kong Holdings Limited, a company incorporated under the laws of Hong Kong. We operate in Hong Kong and comply with all the laws and regulations of Hong Kong. All our products are in compliance with all the requirements and specifications under the laws of Hong Kong. We are not in a position to guarantee compliance with specific local requirements or specifications under the local jurisdictions of customers.
Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
IGG Store may contain errors and may not be complete or current. IGG Store therefore reserves the right to the fullest extent allowed by law to correct any errors or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors or omissions may relate to product descriptions, pricing and availability, and we reserve the right to the fullest extent allowed by applicable law to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
IGG STORE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS, SERVICES AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH IGG STORE ARE PROVIDED BY IGG STORE ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. IGG STORE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT THE WEBSITE OR EMAILS SENT FROM IGG STORE ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF IGG STORE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMITTED BY LAW, IGG STORE DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
We reserve the right to update and make corrections to information on IGG Store at any time and without warning and will not be held liable for any inaccurate information or for any information that has been omitted from IGG Store. If the need arises, we may suspend access to IGG Store or the Services, or close it indefinitely. Any of the material on IGG Store may be out of date at any given time, and we are under no obligation to update such material.
5.1 If you choose, or you are provided with, IGG Store account or such other user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Service. You are responsible for all activity occurring when this Site is accessed through your account, whether authorized by you or not. Therefore, be sure to protect the confidentiality of your account password. We are not liable for any loss or damage arising from your failure to protect your password or account information.
5.2 Except for information necessary to place an order, we do not want to receive confidential or proprietary information or trade secrets through this website. Any information, materials, suggestions, ideas, or comments sent to us will be deemed non-confidential, and by submitting it, you are granting us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display, and distribute it for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas, or comments, or unless we first obtain your permission.
To use IGG Store and Service, you need to register and log in to the Site using a IGG Store account which can be created here: http://store.igg.com/. Besides, you may also register an account using your third parties account (e.g. Facebook, Twitter, WeChat). If you want to order an item, please add the Product to your shopping cart, click on the button marked "Checkout" and follow the instructions on screen to complete your order. IGG Store is not available for you to purchase products for the purpose of resale or use IGG Store to ship products to other customers or potential customers.
7.1 Orders through IGG Store will be fulfilled and all orders are subject to the confirmation of final availability. IGG Store reserves the right to reject the order in the event that any of the Products requested are unavailable even after the confirmation from us. If the order is rejected, you will be fully refunded.
7.2 After placing an order, you will receive a confirmation from us acknowledging that we have received your order. Please note that you shall provide us with the correct information and complete the accurate shipping address.
7.3 We reserve the right, in our sole discretion, to limit the quantity of items purchased per person, per household or per order for any reason; and these restrictions may apply to orders placed by the same account, the same credit card, and to orders that use the same billing address and/or shipping address. We also reserve the right, without prior notification, to refuse service to you for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified as potential fraud.
7.4 The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Such receipt also does not constitute a confirmation that the product or service is in stock or otherwise available on the price and terms published on the Site, or published in any catalog or other advertisement.
7.5 The IGG Store order system will automatically acknowledge the delivery of your order if you do not acknowledge it within the order’s confirmation window (30 days after the order was placed). IGG Store will periodically send reminders for you to either acknowledge the delivery or request for an extension. If you do not respond within the stipulated time, our system shall take it as delivery acknowledgement and the order shall be closed automatically.
7.6 If you need an invoice, please indicate your company or individual’s English name, address, and email or mailing address when making an order on the IGG Store. We will process your order and send the invoice within 5 working days. Kindly note that we can only issue an invoice in the same calendar month as your order. You will be deemed to have yielded your rights to an invoice if you fail to indicate your request within the same calendar month as your order.
8.1 The prices displayed on IGG Store are quoted in US dollars. If you pay in a different currency other than US dollars, the price will be subject to variation in exchange rates.
8.2 Price and availability information are subject to change without notice. In the event that a Product is listed at an incorrect price, even after we have sent you an order confirmation, we shall have the right to refuse or cancel orders placed for the Product listed at the incorrect price.
8.3 THE PRICES LISTED FOR PRODUCT AVAILABLE THROUGH IGG STORE DO NOT INCLUDE ANY SHIPPING OR HANDLING FEE. Prior to placing the order, IGG Store will add all applicable shipping, or handling to the price for the Product you are purchasing.
8.4 Tax: It is your obligation to pay all applicable taxes associated with the receipt or use of Product and the digital goods (e.g. redeemable code) which you receive as a gift from us. If you order Product through IGG Store for delivery outside of Hong Kong it may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Either you will be responsible to pay or we may collect the applicable tax, duty, or other levy to the relevant government where the sale of Product is taxable.
8.5 Free Digital Goods: Associated with the order of Product at IGG Store you may have the opportunity to be qualified to select digital goods free when you buy some special Product or meet the minimum value of Product we set up from time to time (collectively, “Special Product”). Digital goods are available with Special Product purchases ONLY. After you have selected digital goods, your digital goods will be added to your shopping cart and you will see them listed along with Special Product on the order confirmation page. Kindly note that these digital goods are redeemable before the expiration and may not be copied, sold, or otherwise shared or may are not redeemable for cash. Due to the nature of the digital goods, once you have redeemed the digital goods already, we regret that we are unable to refund the Special Product which qualifies you to receive the digital goods. If the Special Product you received is damaged, or you receive the wrong one, we will endeavour to provide the replacement with you.
8.6 Promotional Code: Occasionally, IGG Store offers promotions through e-mails, catalogs, mailings and advertisements. Once you sign up and agree to receive promotional materials from IGG Store, you will receive e-mail promotions and offers that may include special codes for discount offers. By using IGG Store, you acknowledge and agree that excessive abuse or misuse of promotional codes and other promotions may result in cancellation of the order or item. In order to allow fair redemption and distribution of promotions to our registered clients, IGG Store may restrict redemption to one per person, per email, per IP address or per order for any reason. Promotional codes are limited in nature and may expire or discontinue with or without notice. Promotional codes are redeemable before the expiration and may not be copied, sold, or otherwise shared. They are not redeemable for cash and are subject to cancellation or change at any time for any reason.
8.7 We accept payment methods: PayPal and Alipay. And we have the right to add any new payment methods from time to time.
10.1 Items will be shipped to your designated shipping address. Estimated delivery time will be based on the standard duration for the selected shipping method. Estimated delivery time may differ from actual delivery time.
10.2 Please provide your real name, address, phone number and zip code, when filling out your shipping details. We do not take any responsibility for the following situations:
Ø If the you provide the wrong information or incomplete address.
Ø If no one is available to sign for the item upon delivery.
Ø If force majeure occurs, e.g. war, natural disasters, or other acts of god etc.
11.1.1 If you find the packaging of your parcel damaged upon receipt, and the product(s) inside is spoilt, missing parts, or damaged in any way, please take a photo of the defective product(s), reject the delivery, and contact the IGG Store Live Support immediately.
11.1.2 You shall have a period of seven (7) days following receipt of Shipment to examine and confirm the condition of the Products in your possession (e.g. defective, incorrect, damaged, etc.). You may reject the Product by returning it to our facility, at our expense, along with a copy of the receipt, or other proof of purchase, if the Product is eligible for return in accordance with our Return Policy. Please note that the Products need to be returned in good condition without being used.
11.2 We DO NOT ACCEPT returns of certain products, including:
Ø Any product which doesn’t meet our return policy as set out under Clause 11.1.
Ø Any product which meets our return policy as set out under Clause 11.1, however, that is returned more than 7 days after receipt.
Ø Any discount, clearance or sales product that IGG Store has already stated non-returnable.
Ø Any free gift product, samples, or digital goods.
Ø In the event of dispute, IGG Store’s decision shall be final and conclusive.
11.3 After we have received your valid return, we will either:
Ø repair the Product.
Ø replace the Product with an item of equivalent value.
Ø refund an amount equal to the value of the Product.
11.4 With regards to the Clause 11.3 (3):
We regret that we are unable to refund your original shipping charges and handling fees with the return. And if your order came along with free gift(s) (including physical gift and digital goods), the free gifts need to be returned in good condition, neither be opened, nor be used, together with the Product which qualify you to receive the free gifts in order to have the refund.
For special offer savings (including Buy One, Get One for free, or promotion code), the return value is the amount that will be refunded for each item returned, not including any applicable sales tax. Return value spreads the savings from a special offer to all of the items in your purchase. If for some reason you choose to return part of your purchase, the items you keep will still include the savings from the special offer.
If any or any part of these terms shall be deemed invalid, void, or for any reason unenforceable, that term or that part shall be deemed severable and shall not affect the validity and enforceability of any remaining terms.
The following elements of this Site are the property of IGG Store and are protected by Hong Kong and international copyright laws:
All text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—both individually and as they are compiled on the site.
The trademarks that appear on IGG Store and our affiliates may not be used without our written permission. Trademarks include the IGG name and logo, and other graphics, logos, page headers, button icons, scripts, and service names of IGG Store products, services, and programs, and those of our affiliates.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this Site, its content, and its information, including linking or framing to this website, are strictly prohibited.
No waiver of any term of these Terms of Service shall be deemed a further or continuing waiver of such term or any other term, and IGG Store's failure to assert any right or provision under these Terms of Service shall not constitute a waiver of such right or provision.
We may revise these Terms of Service at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these Terms of Service may also be superseded by provisions or notices published elsewhere on IGG Store.
We control and operate this website from our facilities in Hong Kong. We do not represent that materials on this Site are appropriate or available for use outside of Hong Kong. If you reside in other jurisdiction and access this Site out outside of Hong Kong, you are responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms of Service, and the relationship between you and us, will be governed by the laws of Hong Kong, without giving effect to any principles of conflicts of law. Any dispute, controversy, difference or claim arising out of or relating to this Terms of Service, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The award of the arbitration shall be final.
Last Updated: Jan. 31st, 2018
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